Billing & Costs
This page explains what Ready Practice costs, so there are no surprises on your invoice. Your plan covers the platform and includes monthly allowances for the usage-based pieces; anything past an allowance is billed as overage. You can see your current usage, allowances, and spend anytime under Settings → Billing.
There are three kinds of cost to understand: your subscription, the usage-metered features (mostly AI), and the fees on money you move (card processing and insurance collections).
Ask "Atlas, what am I spending on AI this month?" and it will pull your current usage and overage in plain language.
Usage-metered features
These are the features that cost more the more you use them. Each has a monthly allowance included in your plan; you only pay overage beyond it. The table below is a quick reference — the point is that AI usage (text, scribe, and voice) is metered by consumption, not a flat fee.
| Feature | How it's metered | Where it's used |
|---|---|---|
| Atlas AI (text) | A pooled token allowance, then per-token overage | Copilot questions, document/lab analysis, client chat |
| AI Scribe | Per minute — included minutes, then per-minute overage | Visit notes and telehealth |
| AI Call Center | Per minute — included minutes, then per-minute overage | Inbound/outbound AI voice |
| SMS & Email | Per message / per send | Sequences, blasts, reminders |
A "token" is the unit large-language-model usage is measured in — roughly a few characters of text — so a short Copilot question costs a little and analyzing a long document costs more. You don't manage tokens directly; you just watch the pooled allowance in Settings → Billing.
Fees on money you move
Separate from usage, fees apply to collecting money on your behalf — card payment processing and insurance collections (RCM). These aren't platform charges you pay up front; they scale with the money actually flowing through, and the insurance-collection fee only applies to money actually collected from payers.
For the current rates that apply to your plan, talk to us — your agreement spells them out, and you can see every fee itemized on your invoice under Settings → Billing.
Add-ons
Some capabilities are optional add-ons — a white-labeled app, lab ordering, a medical provider network, extra e-prescribe seats. Fees apply per add-on; talk to us for current pricing. You'll see any add-ons you've enabled itemized in Settings → Billing.
Next steps
- Set up Stripe → — connect the payment account these fees run through.
- Insurance & Billing → — set up the RCM billing the collection fee applies to.